A phishing scam has targeted Mac users by redirecting them from legitimate websites to fake websites which tell them that their computer is infected with a virus. The user is then offered Mac Defender 'anti-virus' software to solve the issue. Microsoft word won t open on my mac.
This “anti-virus” software is malware (i.e. malicious software). Its ultimate goal is to get the user's credit card information which may be used for fraudulent purposes.
The most common names for this malware are MacDefender, MacProtector and MacSecurity.
This “anti-virus” software is malware (i.e. malicious software). Its ultimate goal is to get the user's credit card information which may be used for fraudulent purposes.
The most common names for this malware are MacDefender, MacProtector and MacSecurity.
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Apple released a free software update (Security Update 2011-003) that will automatically find and remove Mac Defender malware and its known variants.
The Resolution section below also provides step-by-step instructions on how to avoid or manually remove this malware.
The Resolution section below also provides step-by-step instructions on how to avoid or manually remove this malware.
Resolution
How to avoid installing this malware
If any notifications about viruses or security software appear, quit Safari or any other browser that you are using. If a normal attempt at quitting the browser doesn’t work, then Force Quit the browser.
In some cases, your browser may automatically download and launch the installer for this malicious software. If this happens, cancel the installation process; do not enter your administrator password. Delete the installer immediately using the steps below.
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- Go into the Downloads folder, or your preferred download location.
- Drag the installer to the Trash.
- Empty the Trash.
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If the malware has been installed, we recommend the following actions:
- Do not provide your credit card information under any circumstances.
- Use the Removal Steps below.
Removal steps
- Move or close the Scan Window.
- Go to the Utilities folder in the Applications folder and launch Activity Monitor.
- Choose All Processes from the pop up menu in the upper right corner of the window.
- Under the Process Name column, look for the name of the app and click to select it; common app names include: MacDefender, MacSecurity or MacProtector.
- Click the Quit Process button in the upper left corner of the window and select Quit.
- Quit Activity Monitor application.
- Open the Applications folder.
- Locate the app ex. MacDefender, MacSecurity, MacProtector or other name.
- Drag to Trash, and empty Trash.
Malware also installs a login item in your account in System Preferences. Removal of the login item is not necessary, but you can remove it by following the steps below.
- Open System Preferences, select Accounts, then Login Items
- Select the name of the app you removed in the steps above ex. MacDefender, MacSecurity, MacProtector
- Click the minus button
Use the steps in the “How to avoid installing this malware” section above to remove the installer from the download location.
Note: Apple provides security updates for the Mac exclusively through Software Update and the Apple Support Downloads site. User should exercise caution any time they are asked to enter sensitive personal information online.
In this article, we explain how to proceed in the event your scan is freezing. There are a few steps you can take on our own to ensure this won’t happen again! Below you will find instructions on how to do a Factory Upgrade, how to set up a Custom Scan, and when to call customer support for further assistance.
Index:
![Scan Scan](https://www.macbookproslow.com/wp-content/uploads/CleanMyMac_Scan_Macbook.png)
Factory Upgrading Your FixMeStick
1. With your computer on and your FixMeStick plugged in, click hereto download the factory upgrade.
Minecraft mac how to install mods. 2. If you are using Google Chrome, you will see the download appear in a toolbar at the bottom of your browser.
- Otherwise, you can find the file in the Downloads folder in your Finder, found in your Dock.
3. Double-click on the download, which should then open this window:
4. Right-click on the FixMeStickFactoryUpgrade icon, click Open, and then allow the application to open by clicking Yes.
- Note: your security preferences may require that you enter your password.
- Now wait for the download to complete. It can take up to several minutes.
5. Once the window shows that the factory upgrade has downloaded successfully, then shut your computer down and try starting a scan over from the beginning using these steps.
- If you're seeing a message that says 'Failed to Unmount FixMeStick', click here.
Running a Custom Scan
1. If you are unable to move your mouse in the scan, this is an indication that the scan is frozen.
2. Hold the power button down until the computer is completely shut down.
- Now that the computer is fully shut down it is safe to remove the FixMeStick.
- If you are using a laptop, ensure that it is on a hard, flat surface. If you are using an iMac, check to make sure the tower isn’t obstructed by any surrounding objects.
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3. Plug the FixMeStick into a USB port.
4. Hold the Alt/Option key down on your keyboard.
5. Turn on your Mac.
- You will see these boot device options on your screen.
- You may not be able to use your mouse on this screen. Use the arrow keys on your keyboard to select EFI Boot, and then press EnterReturn.
- If you do not see EFI Boot in the Startup menu, follow these instructions to learn how to proceed.
6. Your FixMeStick for Mac will start booting.
- It may take some time for your wireless mouse and keyboard devices to pair with the computer. If it does not seem to be connecting, follow these instructions to learn how to proceed.
7. Next, the scan will prompt you to connect to your Wireless network. You can do so by clicking on the icon at the top right corner of your screen and selecting your network.
- If you have a difficult time connecting to your network, follow these instructions to learn how to proceed.
8. Click the Custom Scan button.
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- Uncheck half the disks presented.
- Click Apply.
9. Continue the scan until completion.
- Repeat these steps, this time checking off the alternate disks.
- Continue the scan until completion.
10. When the scan is complete - Click Clean Computer.
- Proceed to Exit the FixMeStick.
- When the computer is shut down, you may remove the FixMeStick.
Additional Resources
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- If you have tried the above fixes and you are still experiencing freezing issues within your scan, please email or chat our customer support team.